Privacy Policy

Mama Mane is committed to protecting your privacy and handling your personal information with care, security and confidentiality.

This Privacy Policy outlines how we collect, use and protect your personal information when you interact with our website, place an order, subscribe to our marketing communications or contact us directly.

Information We Collect

We may collect personal information including:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Order history
• Payment information
• Information provided when contacting us via email, social media or our website
• Information submitted through our Easy Returns Portal

We only collect information that is reasonably necessary to operate our business and provide our products and services.

How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Process exchanges, store credits and returns
• Communicate with you about your order
• Provide customer support
• Send marketing emails and promotions (where you have opted in)
• Improve our website, products and customer experience
• Comply with legal and regulatory obligations

Website Analytics & Marketing

Like many online retailers, we may use cookies, website analytics and advertising tools to better understand how visitors use our website and to improve our marketing.

These services may include platforms such as Shopify, Meta and Google.

Protecting Your Information

We take reasonable steps to protect the personal information we collect and store. While no online transmission can be guaranteed as completely secure, we are committed to handling your information responsibly and securely.

Accessing or Updating Your Information

If you would like to access, update or correct any personal information we hold about you, please contact us.

Questions or Complaints

If you have any questions about this Privacy Policy, believe your privacy has been breached, or would like to make a complaint, please contact us:

hello@mama-mane.com

All privacy enquiries and complaints will be treated seriously and handled with care, discretion and in accordance with Australian privacy legislation.